|
Manager's Account
The owner of a helpdesk. Manager can:
|
|
- maintain Sections;
- configure Helpdesks;
- add new Consultant accounts;
- etc.
|
|
Consultant's Account
They fulfil support jobs. Consultants can:
|
|
- answer questions of Clients;
- make up FAQ lists;
- make up TODO lists.
- etc.
|
|
Client's Account
Clients can:
|
|
- ask questions;
- read answers;
- read FAQ;
- read public TODO items;
- etc.
|
|
